We are NatWest Intermediary Solutions

19 January 2010

RBS is refreshing its intermediary proposition from 29th January,it will adopt the NatWest brand becoming NatWest Intermediary Solutions.

The key changes to the intermediary proposition are:

• Adoption of NatWest brand.
  All residential purchase mortgages and remortgages, buy-to-let mortgages plus any non-mortgage products will be marketed to intermediaries under the NatWest Intermediary Solutions brand.
• New mortgage range.
  A refreshed core range of mortgages will be launched on an ongoing basis and a number of exclusive deals will be introduced for strategic and corporate partners.
• More efficient processing.
  There will now be one centre for all correspondence along with just one phone number and one fax number.
• New non-mortgage products.
  A number of new savings, investment and protection products are planned to be introduced in the coming months to support brokers’ diversification activities
• Greater online functionality.
  During the year, a number of enhancements will be introduced to the NatWest Intermediary Solutions web site.

Graham Felstead, Director of NatWest Intermediary Solutions, said: “Over the last couple of years, the industry has experienced a period of unprecedented change and we can expect the dynamic nature of the market to continue. We are committed to supporting the UK intermediary mortgage market and believe that the changes we are introducing will be beneficial to all of our business partners.

“We believe that the adoption of the NatWest brand for our intermediary business is a positive move to capitalise on the brand equity it has built over many years. NatWest Intermediary Solutions will now be the dedicated intermediary arm of the RBS Group offering top quality products and excellent service.

“We will continue to invest in both our technology and our processing systems. From now on, applications will be processed in a more streamlined way which will bring a greater degree of simplicity, consistency, speed and efficiency to our service. We are also working hard on improving the online functionality of our web site. We expect to be able to introduce a number of enhancements later in the year."