NatWest Intermediary Solutions lets you do business in the way that best suits you and your clients.
KFIs, AIPs and applications
To get a Key Facts Illustration (KFI) or Agreement in Principle (AIP), log into our service centre and follow the relevant links.
You can also get AIPs for purchase & remortgage applications through the Mortgage Trading Exchange (MTE).
Submitting applications can also be done through our service centre or through the Mortgage Trading Exchange (MTE).
Once completed, fax your KYC Declaration & complete supporting documentation to 0131 523 9555 or post to:
Freepost RLZA-ZJYA-GLSY,
NatWest Intermediary Solutions,
7-10 Brindleyplace,
BIRMINGHAM,
B1 2TZ
If you need to speak to someone, simply call us on 08459 00 11 10. We're here 9.00am-5.30pm Monday to Friday.
Supplementary information required for Buy-to-let applications
When submitting buy-to-let applications for more than one loan at the same time, you should print and complete a supplementary application form for each extra loan. This form can also be found in the printable forms section of the NatWest pages
Supplementary information required for 'New build' applications
For applications on new build properties, please complete the relevant additional information form, which should be returned with the Income and KYC declaration plus DD mandate.
Know your customer certification
You can choose to certify that you have confirmed the customer's identity in accordance with the guidance set out by the Joint Money Laundering Steering Group. Please use the KYC Declaration to be found under printable forms.
Tracking your cases
We will keep you fully informed of the case progress at every stage of the application, either by email or by phone. It is essential you advise us if your contact details change.
Procuration Fees
Please click on the link below to view details of procuration fees payable.
Our procuration fees
(PDF: 176k)
Existing customer process
For NatWest the way you service existing customers has not changed. You can still support customers moving house selecting top-up borrowing from the NatWest Intermediary Solutions new business range of products.
Click here for KFI request form(PDF: 158K)
You must complete a paper application for porting cases. Click here to download a copy of the
NatWest application form(PDF: 343K)
NatWest customers looking to switch onto a new product at the end of their deal or requiring additional borrowing will continue to be managed directly.
Customer can contact Existing Customer Sales Team on 0800 092 9585
The way Existing customers are serviced for The One Account, Royal Bank of Scotland and First Active has changed.
House movers
RBS: Customer can contact Mortgages Direct on 0800 409 6904
TOA: Customer can contact TOA new business sales on 08453 01 01 01
FA: Customer can contact First Active mortgage sales support team on 08453 011 301
Product switching & Additional Borrowing/Facility increase
RBS: Customer can contact Existing Customer Sales Team on 0800 068 5512
TOA: Customer can contact TOA new business sales on 08453 01 01 01
FA: Customer can contact Existing Customer Sales Team on 08453 030 200
Printable forms
If you prefer not to submit business online, you can view and print copies of a number of our forms from the Printable forms section of rbsip.com.
Other services you can call us for
- To ask questions about any of our products or services.
- To discuss individual cases.
- To obtain a user id or reset your password
